Working Student – Technical Customer Support

Location: Munich (Remote) – This is a rotational shift role with some on-site requirements in our global setup. Compensation: €14 – €16 per hour.

We see the potential inside everything and everyone. Starting with you. Orbem uses AI to industrialize MRI, delivering non-invasive insight into biological matter. We are transforming what is becoming the world's largest biological dataset into actionable intelligence to reduce waste, increase quality, and accelerate the shift toward a more sustainable and healthier future. Headquartered in Munich, Germany, with an office in Houston, TX, we are scaling inside-out technology to transform how humanity sees and understands biological matter.

Your Role

Our customers run 24/7 operations across multiple countries. You will be the crucial first line of defense during weekends or early weekday hours as part of a dedicated 4-person Working Student cohort in Technical Customer Support. You will monitor system health, respond to critical alerts, handle customer inquiries, and coordinate with Field Engineers and Integration teams to prevent downtime and keep scanning solutions running.

This role involves fault-finding, direct customer interaction, and significant ownership in a fast-paced environment. If you want weekend work with a highly visible impact on global operations, this is it.

Shift Hours: Rotational shifts totaling 20 hours per week. Shifts are scheduled to ensure 24/7 coverage. Must be available on weekends and public holidays, and for early shifts starting at 4:00 AM CET.

Your Day-to-Day

Take ownership of rotational shifts to provide continuous 24/7 coverage.
Monitor the status and telemetry of globally installed units.
Investigate and triage alerts to prevent downtime or hardware quenching.
Interact with customers via multiple channels with clear communication.
Document issues, fault-find, and escalate when needed.
Coordinate solution finding with developers and third-level teams.
Ensure thorough documentation and customer updates in systems.

Your Experience and Skills

Currently studying a technical degree at a technical college or university.
Solid technical foundation; customer support experience is a plus.
Analytical, with problem-solving mindset.
Comfortable following documented processes and writing clear notes.
Clear English communication; German, French or Spanish fluency is a plus.
Any customer support or software experience is beneficial.

What Makes You Stand Out

Curiosity about technology and staying calm under pressure.
Ability to explain technical problems without jargon.

We value a diverse, international team. If you don’t meet every requirement, we’d still love to hear from you.

Learn more about the team and culture at Orbem: https://orbem.ai/company/

Benefits and Work-Life Integration

We support flexible work arrangements and a healthy balance between work and personal life. Benefits include remote work flexibility, paid leave, discounts, relocation support where applicable, and opportunities for professional growth.

Working Student - Technical Customer Support