User Terminals Operations Engineer

Job Overview

We are looking for an enthusiastic and skilled User Terminals Operations Engineer to join our team and play a critical role in the engineering, maintenance, delivery and performance of the many supported user terminals in the Eutelsat LEO network. In this position, you’ll work closely with world class user terminal vendors, engineering teams, service managers, and other operations teams to contribute directly to our ongoing projects and initiatives.

Who You Are

As a UT Operations Engineer at OneWeb, you will play a key role in our business growth. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployment, service support escalations, and new system features deployments.

What You’ll Do

• Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging
• Perform new firmware and software release planning and testing for a variety of UTs
• Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners
• Work closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTs
• Investigate and reproduce reported issues with UT vendors engineers
• Create and maintain documentation regarding existing standards and processes
• Provide support for installation and configuration of user terminals
• On-site engagement with technical support from Distribution Partners
• Support on-call rotation for high priority escalations
• Travel up to 20% of the time

What You’ll Need

• Systematic and methodical approach to debugging and problem solving
• Experience with SatCom and RF technologies
• Experience with IP networks (routing and switching)
• Working knowledge and use of Linux OS and python programming
• Working understanding of Cellular Technologies would be desirable, e.g. 3GPP
• Excellent verbal and written communication skills
• Understanding of regulatory and test standards related to land maritime and aviation industry
• Experience in electrical and mechanical skills required in Satcom
• Experience with RF test and measuring equipment
• A degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)
• Ability to articulate problems and solutions clearly to both technical and non-technical audience

Where You’ll Work

Singapore

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.

Apply

Apply now with LinkedIn or via the company site.